Free Standard Delivery

Delivery & Returns Policy

DELIVERY
details

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We need to make sure your new RESP order gets to you securely, therefore we us Royal Mail courier services.

We offer either a standard delivery option which is a 3-5 working day turnaround or a 1-2 day delivery service if your order is completed by 3pm.

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RETURNS at
RESP Active

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We hope that you will love each item from your order, but if for any reason you need to return anything then please complete the following.

WHAT YOU NEED
to do

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All returns need to be sent within 14 days of the invoice date and returned to the address displayed on the delivery note. Please send an email to info@respactive.com informing your order number and items being returned, so we can be aware of it's arrival. Please clearly tick your reason for return in the grid shown on the delivery note returns section, and place the completed returns / delivery note in the parcel. Returned orders remain the responsibility of the sender until received by RESP Active Ltd, we advise using a tracked postage service. Refunds will be processed within 28 days of receipt of accepted returned goods.. All goods must be returned as received with all original tags attached, unworn, unsoiled (including any makeup stains, perfume or natural odours). For any damaged or faulty items please email info@respactive.com, clearly advising where the issue is and include images before posting the return.
Exchanges will be accepted as long as the items are returned as received with all original tags attached, unworn, unsoiled (including any makeup stains, perfume or natural odours). Please allow 14 days for exchanges to be sent back out to you.